1. Information we collect
- Contact details such as your name, email address, company name, and website or domain.
- Account and organization information, including login credentials, session data, and role details.
- Service inputs and operational data related to reports, monitoring, outreach, and optimization workflows.
- Payment and billing information processed through third-party payment providers.
- Technical and usage data such as IP address, browser type, device information, timestamps, and security logs.
- Cookie and similar session data used to maintain logins, prevent abuse, and support core functionality.
2. How we use information
- Provide, maintain, and improve Rosco and the reports and services you request.
- Create and deliver AI search ranking reports, notifications, and account-related communications.
- Authenticate users, manage sessions, enforce permissions, and protect our systems.
- Process transactions, manage billing, and provide customer support.
- Monitor usage, troubleshoot errors, detect abuse, and improve reliability and performance.
- Comply with legal obligations and enforce our agreements, policies, and rights.
3. How we share information
We do not sell your personal information. We may share information with service providers who help us run Rosco, with your organization administrators where applicable, when required by law, to protect rights and security, or in connection with a merger, acquisition, financing, reorganization, or sale of our business.
4. Cookies and similar technologies
We use cookies and related technologies primarily for essential site functions, including login sessions, security controls, and basic application state. We may also use limited analytics or diagnostic tools to understand performance and improve the product.
5. Data retention
We retain personal information for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce our agreements, and protect the integrity and security of Rosco. Retention periods vary based on the type of information, the sensitivity of the data, whether the information is needed for an active customer relationship, and applicable legal, accounting, tax, or security requirements.
6. Privacy rights and regional disclosures
Depending on where you live, you may have legal rights regarding your personal information, including rights to access, correct, delete, or request a portable copy of certain information, and in some cases to object to, restrict, or opt out of certain processing.
If you are a resident of California or another U.S. state with an applicable privacy law, you may have rights to know what categories of personal information we collect, the purposes for which we use it, the categories of third parties to whom we disclose it, and to request deletion or correction, subject to exceptions. We do not sell personal information for money, and we do not share personal information for cross-context behavioral advertising as described under California privacy law.
If you are located in the EEA, UK, or Switzerland, our processing generally relies on one or more of the following legal bases: performance of a contract, legitimate interests in operating and improving the service, compliance with legal obligations, and your consent where required. You may also have the right to lodge a complaint with your local supervisory authority.
To exercise applicable privacy rights, contact us at ops@askrosco.com. We may need to verify your identity before fulfilling a request, and certain rights may be limited by law. You may also unsubscribe from non-essential marketing communications using the instructions in those messages.
7. International data transfers
Rosco is operated in the United States and may use service providers in the United States and other jurisdictions. If you access the service from outside the United States, your information may be transferred to, stored in, and processed in countries that may not provide the same level of data protection as your home jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, authentication protections, logging, and security monitoring appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children's privacy
Rosco is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and revise the effective date. Your continued use of Rosco after an update becomes effective means the updated policy will apply to your use of the service.
11. Contact us
If you have questions about this Privacy Policy, our privacy practices, or a privacy rights request, contact Rosco by Happy Herbivore Inc at ops@askrosco.com.